Legal

Privacy Policy

Last updated: [PLACEHOLDER: date]

Proven is operated by [PLACEHOLDER: company legal name], a company registered in Northern Ireland (company number [PLACEHOLDER: registration number]), with its registered address at [PLACEHOLDER: company address], Belfast, Northern Ireland. When you use the Proven app or visit proven.coach, we act as the data controller for your personal information.

We take privacy seriously. This policy explains what we collect, why we collect it, and what you can do about it.

What we collect

When you create an account or use the app, we collect your name and email address. If you contact us directly, we keep a record of that conversation. We also collect data about how you use the app — things like which workouts you complete, how often you log in, and what features you interact with. This helps us understand what's working and what isn't.

We do not process payment information directly. Subscriptions and purchases are handled entirely by Apple (App Store) or Google (Google Play). Those platforms have their own privacy policies that govern payment data. We receive confirmation that a purchase was made, but not your card details.

We may also collect technical data automatically — your device type, operating system, IP address, and app performance data. This is standard, used to keep things running properly.

How we use it

We use your data to provide the service: creating your account, delivering your workouts and programmes, sending you relevant updates, and handling your support requests. We also use anonymised, aggregated usage data to improve the app over time.

If you've opted in, we may send you emails about new features, offers, or content we think you'll find useful. You can unsubscribe at any time using the link in any email we send.

We do not sell your personal data. We do not share it with third parties for their marketing purposes.

Who we share it with

We work with a small number of trusted third-party service providers to operate the business — these include our email platform, cloud hosting provider, and analytics tools. These providers only process your data on our behalf and under our instructions. We never give them permission to use your data for their own purposes.

If we're legally required to share data — for example, in response to a court order — we will do so. We'll always try to notify you first unless we're legally prevented from doing so.

If Proven is ever acquired or merged with another business, your data may be transferred as part of that transaction. You would be notified in advance.

How long we keep it

We keep your account data for as long as your account is active. If you delete your account, we'll remove your personal data within 30 days, except where we're legally required to retain certain records — for example, financial records, which we keep for six years in line with UK tax law.

Your rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections if it's inaccurate, ask us to delete it, restrict or object to how we process it, and receive a copy in a portable format. You also have the right to withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, contact us at legal@proven.coach. We'll respond within 30 days.

If you're unhappy with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Our legal basis for processing

For delivering the service: contract performance. For marketing emails: consent. For improving the app and fraud prevention: legitimate interests. For complying with legal obligations: legal obligation.

International transfers

Proven is based in Belfast, Northern Ireland. We store data within the UK and EEA where possible. Some of our third-party providers may process data outside the UK — where this happens, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements or equivalent protections.

Contact

Questions or data requests: legal@proven.coach

Terms of Service

Last updated: [PLACEHOLDER: date]

These are the terms that govern your use of the Proven app and any products or services offered through it. By creating an account or making a purchase, you're agreeing to these terms. They're governed by the laws of Northern Ireland.

Who we are

Proven is operated by [PLACEHOLDER: company legal name], registered in Northern Ireland (company number [PLACEHOLDER: registration number]), registered address [PLACEHOLDER: company address], Belfast, Northern Ireland.

What Proven offers

The Proven app subscription (£25/month) gives you access to the full Proven workout library, programming, and in-app features for as long as your subscription is active.

The R6 programme (£149) is a custom 6-week training plan. Once delivered, it is non-refundable except where required by law.

The 1-1 coaching service (£199/month) provides direct personalised coaching on a rolling monthly basis. Availability is limited and subject to coach capacity.

Subscription and billing

The app subscription is billed monthly on a rolling basis. Payment is processed by Apple or Google depending on which platform you use. Your subscription renews automatically each month unless you cancel before the renewal date.

Pricing may change. We'll give you reasonable notice of any increase, and you can cancel if you don't want to continue at the new price.

How to cancel

Cancel through the App Store or Google Play — not by emailing us, as we don't control your billing there. On iOS: Settings > Apple ID > Subscriptions > Proven > Cancel. On Android: Google Play > Subscriptions > Proven > Cancel. Cancellation takes effect at the end of your current billing period. You retain access until then.

Refunds are handled by Apple and Google under their own policies. We don't process refunds directly for subscription payments.

Not medical advice

Proven is a fitness training service, not a medical service. Nothing in the app, programmes, or coaching constitutes medical advice, diagnosis, or treatment. Before starting any new fitness programme — particularly if you have an existing health condition or injury — consult a qualified medical professional. You train at your own risk.

Acceptable use

You may use Proven for your own personal, non-commercial use. You may not reproduce, distribute, or resell any Proven content. You may not share account access with others. You may not use the platform to do anything unlawful, harmful, or that disrupts other users.

We reserve the right to suspend or terminate accounts that breach these terms.

Limitation of liability

To the fullest extent permitted by law, Proven's liability to you for any claim arising from your use of the service is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for indirect or consequential losses. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited under English law.

Changes to these terms

We may update these terms from time to time. We'll notify you of material changes before they take effect. Continued use of the service after that point means you've accepted the updated terms.

Governing law

These terms are governed by the laws of Northern Ireland. Any disputes will be subject to the exclusive jurisdiction of the courts of Northern Ireland.

Contact

legal@proven.coach

Cookie Policy

Last updated: [PLACEHOLDER: date]

This policy explains what cookies are used on proven.coach and how you can control them.

What cookies are

Cookies are small text files stored on your device when you visit a website. They serve different purposes — some are essential to making the site work, others help us understand how people use it.

Essential cookies

These cookies are required for the website to function. They handle things like keeping you logged in, managing your session, and enabling security features. You cannot opt out of essential cookies without the site breaking. No consent is required for these under UK law.

Analytics cookies

We use analytics tools — currently [PLACEHOLDER: e.g. Google Analytics / Plausible / Fathom] — to understand how visitors use the site. This includes which pages are visited, how long people spend on them, and where traffic comes from. This data is aggregated and anonymised where possible. Analytics cookies are only set if you've consented.

Third-party cookies

Some features of the site may load content from third parties — for example, embedded video players or social sharing buttons. These third parties may set their own cookies. We don't control these cookies; please review the relevant third party's privacy policy for details.

Your cookie choices

When you first visit proven.coach, you'll see a cookie consent banner. You can accept all cookies, accept only essential cookies, or customise your preferences. You can change your preferences at any time by clicking the cookie settings link in the footer.

You can also control cookies through your browser settings. Most browsers let you block or delete cookies. Be aware that blocking certain cookies may affect how parts of the site work.

For more information about cookies and how to manage them, visit allaboutcookies.org.

Contact

Questions about cookies or data: legal@proven.coach